Refund Policy

Last Updated: June 15, 2024

1. Introduction

At goerglasowm, we stand behind the quality of our financial education products. We want you to be fully satisfied with your purchase. This Refund Policy outlines our procedures and guidelines regarding refunds for products purchased from our website.

By purchasing our products, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

2. 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee for all our digital financial education products. If you are not completely satisfied with your purchase for any reason, you may request a refund within 30 days from the date of purchase.

This guarantee is our commitment to providing high-quality, effective financial education resources. We believe in the value of our products and want to give you the opportunity to experience them risk-free.

3. Eligibility for Refunds

To be eligible for a refund under our 30-day satisfaction guarantee, the following conditions apply:

  • The refund request must be made within 30 calendar days from the date of purchase
  • The request must be submitted through our designated refund request channels (see Section 5)
  • You must provide your order number, email address used for purchase, and reason for the refund request

3.1 Product-Specific Eligibility Criteria

While our 30-day satisfaction guarantee applies to most products, certain products may have specific eligibility criteria:

Digital Products

For digital products (including but not limited to the Personal Budget Mastery System, Investment Fundamentals Course, Debt Freedom Planner, Retirement Planning Toolkit, and Financial Literacy for Kids):

  • Refund requests will be evaluated based on the extent of product access and usage
  • Upon refund approval, your access to the digital product will be revoked
  • Any downloaded materials should be deleted from your devices

Bundles and Special Offers

For product bundles or special promotional offers:

  • Refunds will be processed for the entire bundle, not individual components
  • If a product was received as part of a free promotion, no refund will be applicable for that item

4. Exclusions and Limitations

The following circumstances are not eligible for refunds:

  • Refund requests made after the 30-day period has expired
  • Products where the terms of sale explicitly state that they are non-refundable
  • Products that have been extensively used, as determined at our sole discretion
  • Purchases where there is evidence of fraudulent activity or abuse of our refund policy

4.1 Educational Content Disclaimer

Our financial education products provide information and strategies based on general financial principles. The effectiveness of these strategies depends on individual circumstances, market conditions, and proper implementation. We cannot guarantee specific financial results from using our products. Refund eligibility is not based on failure to achieve specific financial outcomes, but rather on the quality and accessibility of the educational content provided.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team by email at support@goerglasowm.com with the subject line "Refund Request"
  2. Include the following information in your email:
    • Your full name
    • Email address used for purchase
    • Order number or purchase confirmation
    • Product(s) for which you are requesting a refund
    • Date of purchase
    • Reason for requesting a refund
  3. Alternatively, you can use our Contact Form on our website, selecting "Refund Request" as the subject

We strive to respond to all refund requests within 2 business days. Our team may follow up with additional questions to help process your request efficiently.

6. Refund Processing

6.1 Review Period

Once we receive your refund request, our customer service team will review it to ensure it meets the eligibility criteria outlined in this policy. This review process typically takes 1-3 business days.

6.2 Approved Refunds

If your refund request is approved:

  • We will process the refund to the original payment method used for the purchase
  • You will receive a confirmation email once the refund has been processed
  • Your access to the digital product(s) will be revoked within 24 hours of refund approval

6.3 Refund Timeframe

The time it takes for the refunded amount to appear in your account depends on your payment method and financial institution:

  • Credit/Debit Cards: Typically 5-10 business days after processing
  • PayPal: Usually within 3-5 business days
  • Other Payment Methods: Varies based on the provider

Please note that we have no control over the processing time once the refund has been initiated. If you do not see the refund in your account after the expected timeframe, please contact your financial institution for assistance.

7. Denied Refund Requests

In cases where a refund request is denied, we will provide a detailed explanation of the decision by email. Common reasons for denial include:

  • Request made outside the 30-day refund period
  • Extensive use of the product beyond what is reasonable for evaluation
  • Evidence of policy abuse or fraudulent activity
  • Purchase of explicitly non-refundable products

If you believe your refund request was incorrectly denied, you may appeal the decision by responding to the denial email with additional information within 7 days of receiving the denial notification.

8. Exchanges

We do not offer direct exchanges of products. If you wish to purchase a different product, you may request a refund for the original purchase (if eligible) and place a new order for the desired product.

9. Policy Abuse

goerglasowm reserves the right to refuse refunds to customers who abuse our refund policy. Examples of policy abuse include, but are not limited to:

  • Repeatedly purchasing and requesting refunds for the same or similar products
  • Downloading and using a significant portion of digital content before requesting a refund
  • Sharing or distributing product content in violation of our Terms & Conditions
  • Providing false information in refund requests

In cases of suspected policy abuse, we reserve the right to:

  • Deny the refund request
  • Restrict future purchases
  • Take other appropriate actions to protect our business interests

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date at the top of this page.

The Refund Policy in effect at the time of your purchase will apply to that transaction. We recommend reviewing this policy periodically for any changes.

11. Customer Satisfaction

Your satisfaction is our priority. If you are experiencing issues with any of our products, please contact our customer support team before requesting a refund. In many cases, we can provide assistance, clarification, or additional resources to help you get the most value from your purchase.

Our support team can be reached at support@goerglasowm.com or through our Contact Form.

12. Contact Information

If you have any questions about this Refund Policy, please contact us:

  • Email: support@goerglasowm.com
  • Address: 96754 Pfannerstill Spring, West Jesus, NJ 83547, United States
  • Phone: +1 925-591-0671 (Monday-Friday, 9am-5pm EST)